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Our Values 

Overview

Our values guide how we make decisions.

They shape how we build our team, show what we stand for, and keep us aligned, so we can move together and add to the momentum we’re collectively creating.

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Customer Success
Comes First

  • We put our customers first. Their success is how we create the future of legal.

  • We know our products and customers’ worlds as well as our own. 

  • We earn the love and trust of our customers.
     

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Velocity Wins

  • We act with urgency and relentlessly pursue what matters most.

  • We make fast, high-quality decisions because the tighter the OODA loop, the faster we pull ahead.

  • We bias for action & progress over perfection; we ship, learn & iterate.

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Thrive as Team Clio

  • We are a team, not a family.

  • We give each other feedback with candor and care to drive growth. 

  • We say what we mean, mean what we say, and show up authentically. That's how trust compounds.

  • We don’t tolerate bad apples (toxic pessimists, slackers, or jerks).
     

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Design for Diversity

  • We challenge assumptions and biases, including our own.

  • We actively seek perspectives different from our own.

  • We build diverse teams and design inclusive practices and products.
     

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Get Better Every Day

  • We excel at our craft and keep raising the bar.

  • We own our 1%. Small, compounding improvements made every day are how we get better as a team.

  • We embrace failure as an opportunity to learn, adapt and come back sharper
     

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Draw the Owl

  • We act with high agency and own outcomes.

  • We lean into hard problems and are energized by the pursuit.

  • We use sound judgement and navigate change by creating VUCA Prime.
     

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Play the Infinite Game

  • We're here to transform an industry, not just win a quarter. Every call is made with the long game in mind.

  • We build habits that sustain performance and wellbeing.

  • We don’t mistake activity for impact.

  • We take ownership for evolving our roles and how we work, to move Clio & ourselves forward.

People Leadership Values

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Lead With Context

  • We set an ambitious vision — where we're going, why it matters, and what winning looks like.
  • We set clear priorities so our teams focus on what moves the business forward.
  • We share context to enable our team to move fast and make good calls independently.
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Set the Pace

  • We bet boldly & elevate ambitions; framing decisions as bets, owning the risk, and learning.
  • We treat delay as a cost and help teams move quickly.
  • We make decision authority explicit, then get out of the way.
  • We have open debate, decide and commit.

Own the Outcome

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  • We build high performing teams and continually raise the ceiling.
  • We are doers. We set a high bar and show what’s possible.
  • We hold each other accountable, in all directions.
  • We learn from misses and find a way forward.
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